Waste Disposal Catford Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Catford provides waste collection and related services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any waste collection, clearance, removal or associated services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any waste disposal, waste collection, rubbish clearance, recycling, removal, transportation or related service provided by Waste Disposal Catford.

1.2 Company, we, us or our means the operator of Waste Disposal Catford providing the Service.

1.3 Customer, you or your means the person, business, organisation or other entity requesting or receiving the Service.

1.4 Booking means a confirmed request by you for the Company to provide the Service, whether made online, by telephone, email or other method accepted by us.

1.5 Premises means the property or location where the waste is to be collected or where the Service is to be carried out.

1.6 Waste means any items, materials, refuse, junk or rubbish presented to us for removal, collection or disposal, subject always to applicable waste regulations and any exclusions set out in these Terms and Conditions.

2. Scope of Service

2.1 The Company provides waste collection and disposal services for domestic and commercial customers, including general waste, bulky items, garden waste and certain recyclable materials, subject to applicable law and these Terms and Conditions.

2.2 We will not handle or remove any waste classified as hazardous or requiring specialist licensing, including but not limited to asbestos, medical waste, clinical waste, certain chemicals, solvents, oils, pressurised containers, gas cylinders, explosives or radioactive materials, unless expressly agreed in writing and permitted by law.

2.3 We may at our sole discretion refuse to collect any item or material which we reasonably believe to be unsafe, unlawful, incorrectly described or not conforming to our accepted waste categories.

2.4 The exact nature of the Service provided on a particular occasion will be as described in your Booking confirmation or as otherwise agreed in writing between you and the Company.

3. Booking Process

3.1 You may request a Service by contacting us via our accepted booking channels, which may include telephone, email or online booking form, subject to availability.

3.2 When placing a Booking you must provide accurate and complete information, including:

a. Your full name and contact details.

b. The address of the Premises where the Service is required.

c. A clear description of the type and approximate volume or weight of the waste to be collected.

d. Any access restrictions, parking considerations or other relevant information that may affect the Service.

3.3 We may provide a quote based on the information you supply. This quote may be given as a fixed price, a price range or a price based on estimated volume or weight, as appropriate.

3.4 Your Booking will be deemed accepted and a contract formed between you and the Company when we confirm the Booking by email, text message, telephone or other written confirmation. We reserve the right to decline any Booking request at our discretion.

3.5 Where the actual volume, weight, nature or location of the waste differs materially from your description at the time of Booking, we may adjust the price, refuse part of the load, or decline to carry out the Service. In such circumstances, any call-out charge or minimum fee may still apply.

4. Service Area and Access

4.1 The Company provides waste collection services within an agreed service area that includes Catford and surrounding districts. Availability may vary depending on scheduling, capacity and operational constraints.

4.2 It is your responsibility to ensure that there is safe, lawful and reasonable access to the Premises at the agreed time of collection, including appropriate parking or loading space for our vehicles where required.

4.3 If we are unable to access the Premises or carry out the Service due to incorrect information, access restrictions, parking issues, or the absence of an authorised person where needed, we may charge a call-out fee or reasonable wasted journey charge.

5. Customer Obligations

5.1 You must ensure that:

a. All waste to be collected is clearly identified and separated, where necessary, from items not intended for removal.

b. Waste is not contaminated with hazardous or prohibited materials.

c. Any fragile, valuable or personal items you do not wish to dispose of are removed from the collection area prior to our arrival.

d. Children, pets and other persons are kept at a safe distance during the Service.

5.2 You warrant that you either own the waste and items being removed or have full authority from the owner to authorise their removal and disposal.

5.3 You agree to indemnify the Company against any claim by a third party alleging unauthorised removal of items where you have requested the Service without proper authority.

6. Pricing and Payments

6.1 Unless otherwise agreed in writing, prices for the Service are based on factors such as type of waste, volume, weight, difficulty of access and time required to complete the job.

6.2 All prices quoted are exclusive of any applicable taxes or charges that may be imposed by law, which will be added where relevant and payable by you.

6.3 We may require payment in full or in part at the time of Booking, or we may agree that payment will be made upon completion of the Service. The payment terms will be confirmed in your Booking confirmation.

6.4 We accept payment by methods notified to you, which may include cash, bank transfer, debit card, credit card or other recognised payment methods. We do not accept payment in the form of cheques unless previously agreed.

6.5 Where payment is not made at the time of Booking, you must pay all sums due immediately upon completion of the Service, unless credit terms have been agreed in writing.

6.6 If you fail to make any payment when due, we reserve the right to charge interest on the overdue amount at a reasonable commercial rate, and to recover any costs incurred in the collection of the debt, including legal and enforcement costs.

7. Cancellations and Amendments

7.1 You may cancel or amend your Booking by contacting us using the same method through which the Service was arranged, or by another method that we confirm as acceptable.

7.2 If you cancel a Booking more than 24 hours before the scheduled start time, no cancellation fee will usually be charged, unless otherwise specified in your Booking confirmation.

7.3 If you cancel less than 24 hours before the scheduled start time, or if you fail to provide access when we arrive, we may charge a reasonable cancellation fee or wasted journey charge to cover our costs and lost time.

7.4 Any alteration to the date, time, scope or location of the Service may be treated as a cancellation and new Booking at our discretion, particularly where the change is notified at short notice or materially affects the work required.

7.5 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, staff illness, safety concerns or compliance issues. In such cases, we will endeavour to notify you as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for the affected Service.

8. Waste Handling and Regulations

8.1 The Company will handle, transport and dispose of waste in accordance with applicable UK laws and regulations governing waste management, including duty of care requirements relating to the transfer and disposal of controlled waste.

8.2 Where applicable, we may issue a waste transfer note or other documentation confirming the type of waste collected, quantity or description, and the parties involved in the transfer.

8.3 We may segregate waste for recycling or recovery where practicable, but we do not guarantee that any particular item will be recycled. Our choice of disposal or treatment facility is at our discretion, subject to regulatory requirements.

8.4 You must not present for collection any prohibited, restricted or hazardous waste unless we have expressly agreed in writing to handle such materials and are legally authorised to do so. Failure to comply may result in additional charges, refusal of the Service, or notification to relevant authorities where required.

8.5 If we discover hazardous or prohibited materials after collection, we may return such materials to you, arrange specialist disposal at your cost or take other lawful steps. You will be responsible for any additional expenses or liabilities arising from your failure to declare such items.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Service. However, except as required by law, we do not accept liability for any loss, damage, cost or expense arising from:

a. Your failure to provide accurate information when making a Booking.

b. Inadequate access to the Premises or unsafe working conditions beyond our control.

c. Items mistakenly included in the waste due to your failure to remove personal or valuable belongings before collection.

9.2 While carrying out the Service, we will take reasonable steps to avoid damage to property. You must inform us of any fragile areas, concealed services, or relevant property features that could be affected by the Service.

9.3 Our total liability for any loss or damage arising under or in connection with the Service, whether in contract, tort, negligence or otherwise, shall, to the extent permitted by law, be limited to the total price paid for the specific Service giving rise to the claim.

9.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be limited or excluded.

9.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill arising out of or in connection with the Service.

10. Insurance

10.1 The Company maintains insurance cover that is appropriate for the nature of the Service, in line with standard industry practice.

10.2 Details of our insurance cover are available upon reasonable request. Our insurance does not cover items that should reasonably have been removed by you from the collection area before the Service commenced.

11. Complaints and Disputes

11.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible, providing full details of the issue.

11.2 We will investigate any complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer a remedy such as a partial refund, re-performance of the Service, or another form of resolution at our discretion, in line with our legal obligations.

11.3 Any disputes arising out of or in connection with these Terms and Conditions which cannot be resolved amicably may be referred to mediation or other alternative dispute resolution procedures, if both parties agree. This does not affect your right to pursue legal proceedings.

12. Data Protection and Privacy

12.1 The Company will use your personal information solely for the purposes of managing your Booking, providing the Service, handling payments, and where applicable, complying with legal obligations.

12.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary for the performance of the Service, for payment processing, or where required by law.

13. Variation of Terms

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect upon publication on our official materials or upon notification to you.

13.2 The Terms and Conditions applicable to your Booking will be those in force at the time your Booking is accepted, unless a change is required by law or regulation, in which case the updated terms will apply.

14. Severability

14.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

15.1 These Terms and Conditions, together with any Booking confirmation or written variation agreed between you and the Company, constitute the entire agreement between the parties in relation to the Service and supersede any prior understandings, communications or agreements.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided by Waste Disposal Catford.